Shipping policy

SHIPPING POLICY

Last updated: September 12, 2026

DELIVERY AREA

Mokou Shop currently delivers throughout Morocco only.

SHIPPING FEE

A flat delivery fee of 60 MAD applies to each order, regardless of the destination within Morocco.

IN-STOCK PRODUCTS

Products marked “In Stock in Morocco” are already available in Morocco and ready to be prepared for shipment.

Once your payment has been received and verified, your order will be prepared and dispatched. Delivery generally takes 2–5 business days after dispatch, depending on the destination and carrier.

PRE-ORDER PRODUCTS

Products marked “Pre-order from Korea” are not yet available in Morocco at the time of purchase.

Because supplier, international shipping and customs processing times may vary, Mokou Shop does not guarantee a specific arrival date unless one is clearly stated on the product page.

We will keep you updated throughout the process and notify you as soon as your product arrives in Morocco. Once it arrives, your order will be prepared and dispatched for delivery.

MIXED ORDERS

If an order contains both in-stock and pre-order products, all items will be shipped together once the complete order is available.

If you would like to receive the in-stock products separately, please contact Mokou Shop. An additional delivery fee of 60 MAD will apply to the second shipment.

ORDER CONFIRMATION

Orders are confirmed only after the required payment has been received and verified. Cash on delivery is not available.

Customers may be asked to submit payment proof by WhatsApp or email.

ORDER UPDATES

Important updates will be communicated using the contact information provided during checkout. Please make sure your email address and telephone number are correct.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including their full name, city and telephone number.

Mokou Shop is not responsible for delays caused by incomplete or incorrect delivery information. If a parcel is returned because of incorrect information or an unsuccessful delivery attempt, additional delivery fees may be required before it can be shipped again.

DELAYS

Delivery times are estimates and may be affected by circumstances outside Mokou Shop’s control, including supplier delays, international transportation, customs processing, public holidays, weather conditions or carrier disruptions.

We will communicate any important delay whenever information is available.

DAMAGED OR MISSING ORDERS

If your parcel arrives damaged or an item is missing, please contact Mokou Shop as soon as possible through our Contact page.

Keep all original packaging and provide clear photographs or videos of the parcel, shipping label and affected product so that we can review the situation.

CONTACT

For questions about your shipment or order status, please contact Mokou Shop through the Contact page or our official Instagram account: @mokoushop.